WE WANT TO SERVE YOU The Best We Can.

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WE WANT TO SERVE YOU The Best We Can.

Cooperative Information

Cooperative Name
Address
Branch

Section 1: Demographic Information

1.1. Gender

Choose one of the following answers

Male
Female
Prefer not to say
Others (please specify)

1.2. Age

Choose one of the following answers

Under 18
18-24
25-34
35-44
45-54
55-64
65 or older

1.3. How long have you been a member of 1COOPHealth?

Choose one of the following answers

Less than 6 months
6-12 months
1-2 years
2-5 years
More than 5 years

Section 2: Overall Satisfaction

2.1. How satisfied are you with the overall services provided by 1COOPHealth?

Choose one of the following answers

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

2.1.1 Please specify if you are dissatisfied or very dissatisfied.

2.2. What specific aspects do you appreciate about 1COOPHealth? (Select all that apply)

Select all that apply

Customer Service
Network Coverage
Affordable plans
Healthcare provider choices
Online services
Wellness programs
Others (please specify)

Section 3: Service Experience

3.1. How would you rate the accessibility and availability of healthcare providers within 1COOPHealth network?

Choose one of the following answers

Excellent
Good
Average
Below average
Poor

3.2. Have you encountered any issues with claims processing or reimbursement?

Choose one of the following answers

Yes
No

3.3. How satisfied are you with the communication from 1COOPHealth regarding your healthcare coverage and benefits?

Choose one of the following answers

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

3.3.1 Please specify if you are dissatisfied or very dissatisfied.

Section 4: Wellness Programs

4.1. Are you aware of the wellness programs offered by 1COOPHealth?

Choose one of the following answers

Yes
No

4.2. If yes, how would you rate your engagement with these wellness programs?

Choose one of the following answers

Highly engaged
Somewhat engaged
Not engaged

Section 5: Suggestions for Improvement

5.1 What suggestions do you have for improving the services provided by 1COOPHealth?

Section 6: Additional Comments

6.1. Is there anything else you would like to share about your experience with 1COOPHealth?

Thank you for completing the survey. Your feedback is invaluable to us as we strive to enhance our services. If you have any immediate concerns or specific issues, please contact our customer service at customerservice.chmf@gmail.com.

Your participation is greatly appreciated!

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